One of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by our company and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at support@goldtradeafrica.com

This privacy policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in our company. This policy is not applicable to any information collected offline or via channels other than this website.

Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information
We use the information we collect in various ways, including to:

-Provide, operate, and maintain our website.
-Improve, personalize, and expand our website.
-Understand and analyze how you use our website.
-Develop new products, services, features, and functionality.
-Communicate with you, either directly or through one of our partners, including for customer service.
-To provide you with updates and other information relating to the website.
-For marketing and promotional purposes.
-Send you emails.
-Find and prevent fraud.

Log Files
Our company follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons
Like any other website, our company uses ‘cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

Request that a business that sells a consumer's personal data, not sell the consumer's personal data. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Privacy Policy (Data Protection Rights)
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following: The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service. The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete. The right to erasure – You have the right to request that we erase your personal data, under certain conditions. The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions. The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions. The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

A Gold Trade Africa insurance policy can offer you the protection you need.

We offer a range of products to protect your precious metals and bullion investments. Our policies include insurance against theft, loss, and damage. Moreover, they are designed to meet the needs of the growing market for precious and semi-precious metals.

The Exclusions
Exclusions take coverage away from the Insuring Agreement. The three major types of Exclusions are:

°Excluded perils or causes of loss

°Excluded losses

°Excluded property

Typical examples of excluded perils under a homeowners policy are flood, earthquake, and nuclear radiation. A typical example of an excluded loss under an automobile policy is damage due to wear and tear. Examples of excluded property under a homeowners policy are personal property such as an automobile, a pet, or an airplane.

The Conditions
Conditions are provisions inserted in the policy that qualify or place limitations on the insurer’s promise to pay or perform. If the policy conditions are not met, the insurer can deny the claim. Common conditions in a policy include the requirement to file a proof of loss with the company, to protect property after a loss, and to cooperate during the company’s investigation or defense of a liability lawsuit.

Definitions
Most policies have a Definitions section, which defines specific terms used in the policy. It may be a stand-alone section or part of another section. In order to understand the terms used in the policy, it is important to read this section.

Endorsements and Riders
An insurer may change the language or coverage of a policy at the time of the policy renewal. Endorsements and Riders are written provisions that add to, delete, or modify the provisions in the original insurance contract. In most states, the insurer is required to send you a copy of the changes to your policy. It is important that you read all Endorsements or Riders so you understand how your policy has changed and if the policy is still adequate to meet your needs.

Our company has a 15 day refund policy upon request which applies only to the following cases:

Change of mind
If you open up an account with us, you can deposit money onto it which is to be used for your gold purchases but if at any stage you have a change of mind, you can freely inform us to return your money to you.

Wrong deposit or purchase
Mistakes are to human, assuming you made a wrong despoit or wrong purchase, the refund policy is valid to return to you any extra amount past your deposit or purchase.

Active account closure
If you ever wish to terminate your dealings with us, you will have to close your account and any account balance should be refunded or gold holdings with us sold and the money would be credited onto your bank account.

Kindly write to us via email eith clear details and explanation converning any of the above case or please contact us if you would like to exercise any of those rights and our technical team will address the matter with 15 working days.